These FAQ’s relate to our Clothing / T-Shirts
What is the quality like?
We print using Kornit DTG printers and therefore the print will last as well as any screen-printed item.
How do I wash my printed garments?
Firstly, please ignore the washing instructions in the garment itself. These are for a blank garment and not a printed one.
Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.
Will the colour exactly match what I see online?
No, there will be differences. This is because monitors display colours using red, green and blue light (RGB), whereas printers use cyan, magenta, yellow and black ink (CYMK). To gain a more accurate preview of your file, try printing it out. Office and home printers also use CYMK, and this may allow you to see the final results more clearly.
The top isn’t the colour I expected, can I return it?
If we have accidentally sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it is a bespoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
The top is larger/smaller than I expected, can I return it?
If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.
What size shirt should I use?
We have provided you with detailed sizing information, based on information we have from our manufacturer. Please note that sizing guidance given next to the shirts is on a TO FIT basis, so the shirt will be larger than the actual measurement given.
The women’s longer-length tops are VERY stretchy, and are designed to be very fitted (i.e. tight).
Their actual (unworn) measurements are significantly smaller than the same sizes in other tops.
My garment is faulty, how do I return it?
If the garment is faulty or the error is ours we will remake/reprint free of charge, otherwise please see our Refunds & Returns Policy here.
If you are eligible to request a remake/reprint please use the following steps:
- Fill in and submit this form to request a remake with details of your reasons
- We will review your request within 48 business hours
- In the event you may be requested to return the faulty item please package the merchandise to prevent damage, enclosing the completed form we will send to you.
Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that your return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post.
If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense.
You must return the goods, together with their packaging, in the same condition as supplied to you.
Returns are sent at your risk.
How quickly do you dispatch?
Within 48 hours of receipt of order.
What’s the difference between dispatch and delivery?
Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery.
This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.
What are the normal delivery times?
We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
What do I do if my order hasn’t arrived?
Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
However, if you paid to have Express delivery, contact us immediately as we can provide you with the tracking reference to chase it with the carrier.
How much do you charge for delivery?
Our Stated prices for t-shirts / clothing includes standard delivery to the UK at £2.99 for 1 item. For larger orders and orders outside the UK there will be additional delivery costs dependent on delivery address and size/weight of package to be despatched.
Do your prices include VAT?
For products sold on this website the stated prices exclude VAT at the current rate.
Our Ethics for producing our clothing / t-shirts:
To employees
The staff and contractors involved in the production of our clothing / t-shirts are paid in excess of the Living Wage and by accredited Living Wage Employers.
To the wider community
There is an annual fund to sponsor charitable work for good causes.
To the environment
The print process is 100% non-toxic and produces no harmful waste.
To the planet
Our clothing & prints are produced by carbon-neutral companies who actively look to reduce, recycle or reuse all they can, and offset the emissions that they can’t.
Any Other Questions?
Contact us if you have any further questions – we are always happy to hear from our valued customers.