Remake Faulty Item – Request Form

Use this form to request a remake for a faulty item – this request form relates to our range of printed clothing / t-shirt merchandise.

If the garment is faulty or the error is ours we will remake/reprint free of charge, otherwise please see our Refunds & Returns Policy here.

If you are eligible to request a remake/reprint please use the following steps:

1. Fill in and submit the form below to request a remake with details of your reasons
2. We will review your request within 48 business hours
3. In the event you may be requested to return the faulty item please package the merchandise to prevent damage, enclosing the completed form we will send to you.
   Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that your return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post.
If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense.
You must return the goods, together with their packaging, in the same condition as supplied to you.
Returns are sent at your risk.